Faq

  • Is shop.braun.com still shipping orders?
    Yes, we’re still accepting and shipping orders. You can expect your order to process and ship within five business days from the date you placed the order. Thank you for your patience during these unprecedented times.
  • I want to place an order, but the site says the product is out of stock. How will I know when the product is available again?
    The best way to keep up to date on product availability is to check back on the site often, and to subscribe to our mailing list for regular updates. Right now, we’re experiencing some logistical interruptions, so inventory on some products may be low or exhausted. When the product inventory is exhausted, know that we’re working quickly to get it back in stock as soon as possible. We know this may be an inconvenience for you, and we thank you for your patience.
  • I placed my order on shop.braun.com. When will my order ship?
    Right now, we’re committed to shipping orders within five business days from the date you placed the order.
  • I haven’t received an order confirmation email. What should I do?
    If it’s been longer than five business days and you still haven’t received an order confirmation email, please reach out to our customer support team at us.braun.com/en-us/contact-us.
  • I want to cancel or exchange my order. What options do I have?
    Right now, we don’t offer exchanges or order cancelations. If you’d like to return your product in exchange for a full refund, please enroll in our 100-day money back guarantee program by calling 1-800-211-6661.
  • My credit card was authorized for more than the purchase amount. Is this a mistake?
    No, this is not a mistake. During the credit approval/confirmation process, your credit card is not charged for your order. The pending transaction that you see is a pre-authorization charge. The final charge, where we will take the funds from your credit card, will happen once the item has shipped. If you have any further questions, please reach out to our customer support team at us.braun.com/en-us/contact-us.
  • My order never arrived or arrived but it’s damaged. What should I do?
    If there’s a problem with your order, please reach out to our customer support team at us.braun.com/en-us/contact-us, and we’ll help make the situation right.
  • How does Braun’s 100-day money back guarantee work?
    Braun offers a 100-day money back guarantee program on all shavers, epilators, and IPL devices. Once you’ve tried your new Braun, we’re confident you’ll appreciate its performance. We suggest using the product regularly for 2 to 3 weeks. If you’re still not satisfied with the product, please call 1-800-211-6661 for instructions on how to return the product. Return the unit and all parts within 100 days of purchase. Retain original cash receipt, product and all product parts, including the box. Please note: No refunds will be made for any product damaged by accident, neglect or unreasonable use. Your product must be shipped in its original packaging, with your original sales slip indicating the date of purchase.
  • I have other questions. How can I get in touch with Braun??
    Feel free to reach out to our customer support team at us.braun.com/en-us/contact-us.
Contact Us

For product and order questions, visit

us.braun.com/en-us/contact-us